About DoubleYou AI
AI Company and AI App
How do I use this AI app?
Create an account. Verify your details and login. Once logged in, you can check out your favorite creators. You can try messaging them in the chat tab on a trial completely for free. Once you’ve found a creator you enjoy and you’ve finished your free trial, you may subscribe to them. Subscriptions are month to month and you may pause or cancel at any time. Subscriptions have a cost so that we can pay for the servers, software AI generation, and a share with the creators for their contributions.
How does the AI app work?
Our role is to provide a neutral platform for creators to replicate and share themselves with AI. Creators replicate themselves by uploading content to their knowledge base which is in turn used by our software to copy their personalities, speaking styles, and answers. We use AI software including LLM (large language models) to achieve this replication. Subscribers may interact (with a free trial to start) with a creator’s AI in the chat tab and ask any question regarding their content. If the question is relevant to the content the creator has uploaded into their knowledge base, an option for ‘Sources’ may appear linking to a video or some other document the creator wished to share. Of course, as a general AI model, it will also have access to a wide range of information, and will be shared with the subscriber in the creator’s personality and style. Once on a paying subscription, our creators also share in the success of our app by receiving a portion of the subscription earnings, which helps keep them actively growing their knowledge bases and engaged with subscribers.
How does the AI long term memory work?
Long term memory is stored indefinitely in our database and is continually referenced to ensure conversational depth. We want a personalized experience for users and that is not possible without the AI remembering past topics of discussion. If you choose, there is an option for you to delete your memory from our database permanently.
Who owns my content? Who owns the data I have trained my bot on?
We guarantee that your data and intellectual property will never be shared with any other models. Anything that you have uploaded to train your bot will not be shared and will be exclusively used to train your model. Your clone remains exclusively yours.
Is there any bias in the AI?
LLMs or Large Language Models will always inherently have some bias regarding certain subject matter. As such, we allow our creators the ability to choose between LLMs in order to pick the model that best suits their personality and biases. We seek to avoid all bias in our app and to be a neutral ground for a creator’s AI where they can determine the most truthfully accurate representative model for their subscribers.
Which LLM (Large Language Model) does the AI use?
We make a variety of LLMs available to our creators so that they may choose the one that best represents their personalities and speaking style. This helps us to avoid bias in our models and leaves the power in the hands of our creators.
Does the AI use LLM tokens?
LLM tokens are processed in the backend by our system and the calculations are factored into the credits available for each subscription tier. Subscribers only need to monitor their credit usage associated with their subscription.
Do my messages consume tokens like with other LLM models AI?
For users, our plans operate on our app credit-based system, not tokens. Internally, some of our integrated partner tools do use tokens, but users only need to be aware of their credit usage. Please visit the how credits and subscriptions work page to view the calculations used for credit usage.
How would the AI answer a question if there is a contradiction between the information in a creator’s knowledge base and what the AI’s basic data set had been trained on previously?
In most circumstances, our system is calibrated to prioritize the knowledge base of our creators in the event there is a contradiction for a given question. This means that if there are two opposite answers for a given question, the creator’s input will be chosen as the correct one. The purpose of this app is to replicate our creators as much as possible which means the AI should give way to their personality, knowledge, opinions, and experiences.
Does the chatbot understand markdown formatting?
Yes, the bot can process and understand markdown formatting. This means headers, tables, code containers, and more can be nicely displayed in an easily readable format.
What are the main features of the AI app?
Free trial for new subscribers. Near indistinguishable AI replication of creator’s personality, speaking style, and knowledge. Long-term memory with accurate recall. General AI model functionality. Creators’ choice amongst different LLMs to reduce bias and increase trustworthiness and accuracy. Subscription earnings share with creators.
How long does the AI take to respond?
The AI performs a check with the long-term conversational memory, its knowledge base, and general LLM model. Therefore, some answers can be given quickly while other more complex or nuanced answers may take a few seconds longer. However, we aim to have the responses as close to real-time as possible.
How does the ‘Sources’ link work?
During the chat, if a question is relevant to content the creator has uploaded into their knowledge base, an option to view ‘Sources’ may appear linking to a video or some other document the creator wished to share. This is triggered when the question reaches a predefined relevancy threshold to ensure accuracy.
Can you tell me about the AI company?
We were founded in 2024 after seeing the potential for a quality AI chat model. We believe access to all people’s personalities is a must, but with limited time, it just is not possible. With AI, anyone can be replicated and shared globally at all hours and in all languages for those in need. Please visit our about us page.
How do I find out about upcoming features?
Please visit our about us page.
Are there any chat commands that I can prompt the bot?
The AI distinguishes between questions meant for the creator and questions that are app related. For example: ‘How many credits do I have remaining?’ will return you the answer from the app and will not be directed towards the creator. App related questions and automated answers consume subscriber credits.
Are my AI conversations saved after I cancel?
No, they are permanently inaccessible to the AI upon resubscribing. However, they are available for review only.
Are my AI conversations saved after I pause?
Yes, they are saved until you resume. If you choose to cancel, they will be permanently removed.
What are the AI app’s terms of service?
Please visit the terms and conditions page.
What is the AI app’s privacy policy?
Please visit the privacy policy page.
Which devices can the app be used on?
As an AI web app, all devices with an internet browser have access to the app.
How does the AI for the chatbots work?
The AI is given a knowledge base of information to work with that assists with forming its personality and response style. It is also used for reference in answers pertaining to that particular subject matter. Creators select from different LLMs when forming their AI in order to ensure the best accuracy in representing themselves as all LLMs have different pros and cons. It is therefore paramount that we remain neutral in simply providing a platform that is accessible to everybody.
What is my AI chat history?
This references the entirety of the chat history between the subscriber and the AI chatbot that is stored in our servers and in your chat window. When you cancel a subscription it is available for review only and may no longer be referenced upon resubscribing. It is recommended to pause your subscription if you wish to retain the information.
Where can I download the logo?
Here is the DoubleYou logo symbol for download (click pictures to download):
AI Account
How does my account work?
Your account gives you access to interact with various creator AIs that were created on our platform. When you subscribe you are granted a certain number of credits that can be used as you are interacting with a creator’s AI via texting, voice chat, and video.
How do I access my account settings?
You can modify your account from inside your account page. Your profile can be modified as well as gaining access to the usage and billing screens. You may also apply to become a creator and access your creator settings and earnings from here.
AI Credits and Usage
How do credits work? Are the credit consumption calculations always the same with the AI?
You are allocated a certain number of credits with each subscription and upon each billing renewal date they are automatically renewed. Credits are consumed as you interact with a creator’s AI at different amounts depending on the feature you are using.
How many text messages do I get per credit?
Credit consumption may vary depending on language and usage patterns of the features found on the how credits and subscriptions work page.
How many voice messages do I get per credit?
Credit consumption may vary depending on language and usage patterns of the features found on the how credits and subscriptions work page.
How many video messages do I get per credit?
Credit consumption may vary depending on language and usage patterns of the features found on the how credits and subscriptions work page.
How do I check my current credit balance? How many credits do I have remaining with my AI?
Please visit your subscriptions page to see your remaining credits.
How do I check my credit usage history? How many credits have I used with my AI?
Please visit your usage page.
My old plan is no longer available – do I get to keep it?
Yes, in most circumstances, you will get to keep using your old legacy pricing and credit plan until you choose to change it.
How do I report a problem with my credit usage?
Contact us by using our contact us page.
Do credits auto-renew at the start of every bill cycle? Does credit count reset at the start of every bill cycle?
Yes, at the beginning of your billing cycle, your credits will automatically renew/reset back to the amount determined by your respective subscription. This means that every billing cycle, you have access to the same number of credits that come with your subscription all-over again. Those credits may be used in your chat interactions until fully depleted or until there is an automatic renewal at the start of your next billing cycle. If you find there were not a sufficient number of credits included for your usage, you may upgrade your subscription anytime to get more credits.
Can my subscriptions AI interactions consume only partial credits?
Yes, it is possible our system will calculate your subscription usage as only a partial credit. Our system is fair and ensures that you only use the exact number of credits that is equal to your usage and won’t overcharge users.
AI Subscriptions
How many free trials do I get? How many free trial AI subscriptions do I get?
Each new account comes with a limited number of free trials. Interacting with a new creator for the first time will be considered the start of a free trial and will be deducted from your total remaining. Your subscriptions page will tell you how many free trials you have remaining.
How many free trials do I have left?
Please visit your subscriptions page to see your remaining free trials.
How do free trials work?
Users receive a certain number of free trials when they first register. Free trials provide credits that allow users to interact with a creator’s AI for a limited time prior to subscribing to a paid plan. A free trial is started upon first messaging a new creator.
How much does my AI subscription cost?
Each creator will offer different subscription pricing. Please visit a creator’s profile page to see their available subscription plans.
How do I change my available plans as a creator? Which AI plans are available to subscribers?
Please visit your plan selection page. This page is only accessible to creators. Creators may select which plans they want to make available to potential subscribers. Custom plans are available upon request.
How do I report a problem with my AI subscription?
Contact us by using our contact page.
How do I pause my subscription?
Please visit your subscriptions page ensuring the ‘Active’ tab is selected. Select pause from the dropdown next to the creator you wish to pause. Pausing will keep your chat history and carryover any remaining credits for the future.
How do I cancel my subscription?
Please visit your subscriptions page ensuring the ‘Active’ tab is selected. Select cancel from the dropdown next to the creator you wish to cancel. Canceling will delete your chat history. Pause instead to keep your chat history and carry over any remaining credits for the future.
How do I reactivate my subscription? How do I resume my subscription?
Please visit your subscriptions page ensuring the ‘Paused’ tab is selected. Select resume from the dropdown next to the creator whose subscription you wish to reactivate.
How do I see my AI subscriptions?
Please visit your subscriptions page.
How do AI subscriptions work?
A subscription allows you to interact with a creator's AI and includes: creator personality replication, personalized messaging, long term memory, and ongoing improvements. You may access a creator’s AI and chat via a free trial, or paid subscription. While interacting with a creator’s AI, credits from your subscription are consumed until finished or the start of a new bill cycle. At the start of every billing cycle, your credits are reset and replenished so you may continue chatting with the creator’s AI.
When is my AI subscription due for renewal?
The renewal date per creator subscription is listed on the subscriptions page.
How do I upgrade/downgrade my plan? How do I change my subscription plan?
Visit the respective creator’s profile and select a different plan and update. When you change your plan, a new billing cycle will begin. Any remaining credits you have on your existing plan will be carried over to your new plan for the remainder of the first billing cycle, after which the credit amount will be capped at the new plan rate.
If I change my plan, what happens to my remaining credits? Do credits carry over?
Any remaining credits you have on your existing plan will be carried over to your new plan for the remainder of the first billing cycle, after which the credit amount will be capped at the new plan rate.
AI Billing
What is my billing amount? How much do I currently owe?
Please visit your billing page.
How do I check my billing? How do I get my AI billing invoices?
Please visit your billing page.
How do I get a refund?
The costs associated with running LLMs and AI software are fixed. We also have creator earning share obligations. As such, all funds received are considered consumed and are non-refundable. However, you may cancel your subscription anytime month-to-month without penalty.
My payment failed - how do I pay for my overdue subscription?
Contact us by using our contact us page.
How do I report a problem with my billing?
Contact us by using our contact page.
AI Creators
How accurate and realistic are the AI models at representing creators?
We seek to simply be a neutral platform whereby creators can replicate themselves truthfully. Our creators have access to multiple LLMs that they can choose from and test to determine which one more accurately represents themselves. Creators are not limited to one particular LLM model which may be an accurate portrayal of who they are. We seek to ensure no bias is represented in our AI models, so that creators can be realistically represented in the opinions, personalities and styles they express. Our creators are empowered to add the most relevant content to their knowledge bases upon which their AI is based, which gives them 100% control over what is focused on with their subscribers. Creators can also choose topics they would rather not discuss, further aligning their AI model with their values. We are simply providing the right tools to empower creators to build an accurate model of themselves. It is thus up to creators to ensure their AI model is properly meeting their subscribers’ expectations, with us being a neutral platform.
How do I become a creator? How do I replicate myself with AI?
Please visit the become a creator page.
How do I access my creator AI settings?
Please visit your account page. Creator settings are available on the account overview page and will only be visible to creators.
How do I change my creator profile? How do I access my creator AI profile?
Please visit your creator profile page. This page is only accessible to creators. You may setup how you want your profile to appear on the platform for subscribers to view publicly.
Which LLM (Large Language Model) is available for my creator AI?
In almost all cases the LLMs we make available to our creators for their AIs are the most up to date and upgraded models. We allow our creators the ability to choose between LLMs in order to pick the model that best suits their personality and biases. We seek to be a neutral ground for a creator’s AI where they can determine the most truthfully accurate representative model for their subscribers.
Is AI chatbot monetization for creators possible?
Yes, creators can monetize their AI chatbot and share in the earnings generated by subscriptions.
Is this recurring revenue for creators? Is this passive income for creators? Is this a recurring revenue AI chatbot?
Yes, once your AI chatbot is setup, and a subscription is active, recurring revenue will be shared with creators passively.
How often are payouts for creators? What is the payout schedule for earnings?
The payouts occur once per month.
How do payouts to creators occur?
Payouts occur via electronic transfer directly to the creator’s bank account automatically.
How do I check my earnings as a creator? How much money did my AI make?
Please visit your creator earnings page.
What is my creator knowledge base? What is an AI knowledge base?
Creators have a knowledge base that consists of all the content they want their AI to be aware of. This knowledge base is also used to form their personality and style of communication.
How do I add or remove to my creator knowledge base?
Creators can visit their knowledge base page to add or remove content.
Is there an automated way to send information into my creator knowledge base? Is there a webhook for the knowledge base? Is there a feed for the knowledge base?
Yes, there is a unique webhook available for creators to automatically feed content into their knowledge base in real-time. This allows there AI chatbot to stay up to date on the most relevant, current information supplied by the creator.
How do I clone my voice? How do I use AI to clone my voice? How do I replicate my voice using AI?
Creators can visit their knowledge base page to clone their voice for use in speech.
How long does it take to replicate myself with AI?
It can take several seconds to several minutes depending on how much content the creator has.
How similar will my AI be to my real self?
Our goal is to make the AI version of the creators to be virtually indistinguishable. In order to achieve this, we seek to avoid all bias in our app and to be a neutral ground for a creator’s AI where they can determine the most truthfully accurate representative model for their subscribers.
Does the AI replicate my personality and speaking style?
Yes, the AI replicates our creators’ personalities and speaking styles.
Can I prohibit certain topics from being discussed? Can AI restrict discussion of certain topics?
There is a prohibited topics filter when creating your AI. You may enter a variety of subjects that you want the AI to avoid talking to your subscribers about. As a caveat, that while we have endeavoured to ensure the filter works in most circumstances, it may not be perfect.
Can you assist with building my creator AI?
Contact us by using our contact us page.
Can you create custom creator pricing options for my subscribers?
Contact us by using our contact us page and we will help setup unique pricing options that differ from our standardized pricing.
Do you offer white label AI chat software? Do you have a white label chatbot service?
Yes, we will offer white label services for any platform that may wish to offer chatbot solutions to their users. Our future white label AI services are the optimal way to grow your brand and engage with users. Reach out to us to discuss your requirements.
Why do you call them ‘creators’?
We use the term ‘creators’ as an easy to remember way to separate users who are interacting with our AI models (subscribers), from those that have used our software to replicate themselves into an AI model (creators). It is not meant to suggest it is, nor replace, the one true Creator of our universe.
AI Troubleshooting
How do I report an AI glitch, bug, or error in the app?
Contact us by using our contact us page.
How do I reset the app after it froze/stopped working?
Contact us by using our contact us page.
How do I provide feedback to the AI development team?
Contact us by using our contact us page.
If I change a plan, are my billing charges prorated? I changed my plan, why am I being charged in full?
Your existing credits carryover to the new plan for the first billing cycle, so in a sense, what you have already paid for is ‘prorated’ to your new billing plan. However, the billing charges themselves are not prorated and you will have to pay for an entirely new billing period in full.
How do I report a problem with my card?
Contact us by using our contact us page.
How do I report a problem with the AI chatbot responses?
Contact us by using our contact us page.
How do I report a complaint?
Contact us by using our contact us page.
AI Contact Us
How do I contact the company?
Contact us by using our contact us page.